I have renewed a 24 months contract of your company broadband service and I am disappointed with the service quality you have provided.
During the previous contractual period, the broadband quality was stable, (a...) no disconnection have happened. However, after the renewal, I find that the internet connection is always unstable. Also, the speed of broadband service becomes slower. It causes much inconvenience during surfing the internet.
I have called your customer service center for help, (b....) unfortunately, I waited for one hour and no one answered. I hope you can solve my problem as soon as possible. It will be better if you can sent someone to handle it.
Yours faithfully
Kimilina Reply by Mung and Shuring
Dear Kimilina
Re: Complaint of broadband service
We are sorry that the broadband service from us was unsatisfactory.
Our company always tries it best to provide high quality broadband service to our customers. After investigation, we discovered the unstability of the service was resulted from the improvement project. In order to provide a better service, we changed the cables into optical fibres in your area in the past few months. Also, since many customers found these problems and occupied the lines, we cannot receive your call promptly.
The improvement project will be completed in this week and the service will improve accordingly. To minimize your waiting time for the call centre, we will hire more customer-related employees in this month.
We appreciate your comments and want every customer (t...b...) satisfies with our services. To show our goodwill, we will waive your Internet fee for this month and hope you accept our adjustment.
Complaint of poor broadband service
I have renewed a 24 months contract of your company broadband service and I am disappointed with the service quality you have provided.
During the previous contractual period, the broadband quality was stable, (a...) no disconnection have happened. However, after the renewal, I find that the internet connection is always unstable. Also, the speed of broadband service becomes slower. It causes much inconvenience during surfing the internet.
I have called your customer service center for help, (b....) unfortunately, I waited for one hour and no one answered. I hope you can solve my problem as soon as possible. It will be better if you can sent someone to handle it.
Yours faithfully
Kimilina
Reply by Mung and Shuring
Dear Kimilina
Re: Complaint of broadband service
We are sorry that the broadband service from us was unsatisfactory.
Our company always tries it best to provide high quality broadband service to our customers. After investigation, we discovered the unstability of the service was resulted from the improvement project. In order to provide a better service, we changed the cables into optical fibres in your area in the past few months. Also, since many customers found these problems and occupied the lines, we cannot receive your call promptly.
The improvement project will be completed in this week and the service will improve accordingly. To minimize your waiting time for the call centre, we will hire more customer-related employees in this month.
We appreciate your comments and want every customer (t...b...) satisfies with our services. To show our goodwill, we will waive your Internet fee for this month and hope you accept our adjustment.
Yours sincerely
Shuring